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Our Newsletter

Questions and Answers


Ordering and Viewing Orders


Q: How do I order products?

A: Signup for account, and simply add items to your shopping cart, and follow the onscreen instructions as you go through the checkout. Enter your shipping address and contact details, select your shipping and payment method and follow the email notifications as your order flows through the Stanley Imports ordering system.


Q: What do I do if I want to order larger volumes of product, or talk to you about ordering a consolidated container of various goods?

A: You need to talk to our office staff who can discuss the details of your specific ordering requirements in detail. Contact a staff member by emailing sales@stanleyimports.com.vu.


Q: How do I check the goods I have ordered?

A: You can see the goods in you shopping cart at any time during the order process by selecting view cart. Following completion of your order, please log in and view your account, to follow the processing of your order, and see your transaction history.


Payment, Pricing & Promotions


Q: When do I have to pay for the goods?

A: Unless you have previously arranged credit facilities with stanleyimports.com.vu, You are required to pay for all Goods before dispatch, or on delivery (you can select your payment method in the checkout area of the site).


Q: When will you clear my payment permitting the goods to be sent?

A: In the case that stanleyimports.com.vu has agreed in writing to extend a line of credit to you, you shall pay for the goods under the specific terms of such credit arrangement, however, payments received by cheque may be required to be cleared before dispatch of Your order.


Q: If an amount of credit is granted, who will determine the amount of the line of credit?

A: Stanleyimports.com.vu has the sole right to determine the amount of credit offered to you and may withdraw this offer of credit at any time for any reason.


Q: What are the Payment Methods?


Q: How do you operate promotions and special pricing?

A: Check regularly to view our latest specials and product promotions.  These special product and price offerings are always provided on the basis of 'while stocks last', and no rain checks will be offered.  We operate by a first come - first in basis.  Don't forget to check our direct deals from offshore too!


Privacy & Security


Q: Can you tell me how deal with privacy issues?

A: At stanleyimports.com.vu, we take security and privacy issues seriously. The highest level of security, incorporating the latest encryption technology, is applied to your account and your transactions with stanleyimports.com.vu with.  We ensure your privacy is protected. We ensure that no unauthorized parties have access to your account and associated private details held with stanleyimports.com.vu


Q: Is it possible other people could obtain my password from your Site

A: Your User Password is only stored in an encrypted form, so that the password you enter will only be known to you. Because your password is encrypted by a one-way process, stanleyimports.com.vu has no means of decrypting your password.


Q: Will other people be able to obtain my credit card number after I use it on your Site?

A: Currently no credit card functionality appears on the site, but later when we introduce this payment gateway you should know that credit card transactions with stanleyimports.com.vu are authorized by professional credit card merchant providers, who employ the highest standards of internet security. You can rest assured that your credit card details will never be exposed to any unauthorized person or entity. If you have any questions or concerns regarding our security policies, please feel free to contact the stanleyimports.com.vu Service Department.


Q: Will you ever provide other persons or entities information about me and my transactions with stanleyimports.com.vu?

A: We hold all your information in the highest confidentiality.  We only ever provide third parties with access to marketing information, should you specifically authorize such actions.


Managing My Account


Q: What do I need to do to change my contact details?

A: Please log on with our user name and password to update your account information at any time.


Q: I lost my password, what do I do?

A: Please go to the Sign In link at the top right of the screen, and click it.  Enter your user name, and you will see a “Forgot Your Password” link.  Click the link and you will be sent your password to your email address.